Zohar Gifts does its best to please its customers and provide them with the products as they are displayed on the website, in case of defective product please contact us immediately so that we can handle the case and send a replacement item. There is no return / exchange for a product custom made to order. If the product is not custom-made, it is possible to exchange / return up to 5 business days from the date of receipt of the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In order to preserve the jewelry over time
The jewelry should be removed before bed and / or while performing any physical work that may cause sweating. There is no problem at all with the contact of water and soap. Chemicals such as chlorine, bleach, perfumes, creams, etc. should be avoided. Jewelry cleaning can be done with a fine multi-purpose cloth or with the help of a delicate brush designed for cleaning jewelry
All jewelry items provided by Zohar Gifts are under warranty for 90 days from the date of receipt of the product. Over 90 days will charge $ 29.00 for repairing or cleaning the jewelry: This warranty period is valid for six months.
Warranty is not valid for a tear in a bracelet / necklace.