When the shipment reaches you to the post office closest to your home or to the main post office, the post office gives you the option to pick up your shipment between 14-20 days (according to the postal laws in your country). If you placed an order through our website or through the store with delivery and you did not have the option to collect your shipment for any reason and the post office decides to return the product back to us for warehouses, and you want the shipment returned to you again you will have to pay a return shipping fee. On our website we provide free standard deliveries - at no extra cost when ordering a product, but once you need to make a return shipment you will have to pay for the return shipment.
It is very important to note as stated in the site policies, products that are in personal preparation have no refund on the products they are made especially for you. For the reason that the same product will no longer be available to sell or store with us. Once you order a product that is specifically for you it remains just yours.
If 90 days have passed since the shipment was sent and you did not receive your products or the post office confirms that they lost your shipment only in such a situation we make a refund or prepare a new shipment especially for you and resend at no extra cost. See the Shipping Policy Rules.